In order to create famous brand and establish corporate image, our factory is committed to the spirit of “all pursuit of high quality and customer satisfaction” and solemnly promises you with the principle of “preferential price, considerate service and reliable product quality”:
First, product quality commitment:
1. The quality record and test data are available for the manufacture and testing of the products.
2. For the testing of product performance, we sincerely invite users to inspect the whole process and full performance of the product, and then ship the product after it has been confirmed.
Second, product price commitment:
1. In order to ensure the high reliability and advancement of the products, the selection of the system uses domestic or international high-quality brand-name products.
2. Under the same competitive conditions, Xinling Machinery Factory will provide it to you at a preferential price on the basis of not reducing the technical performance of the product and changing the parts of the product.
Third, the delivery commitment:
1. Product delivery time: As far as possible according to user requirements, if there are special requirements and need to be completed in advance, our company can specially organize production and installation, and strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user;
1 technical maintenance and repair manual
2 installation master plan
3 purchased parts instructions and manufacturers
4 Provide a list of consumables, spare parts, and a certain amount of spare parts
Fourth, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough
2, service objectives: service quality wins customer satisfaction
3. Service efficiency: If the equipment fails during the warranty period or outside the warranty period, the supplier can reach the site and start maintenance within 24 hours after receiving the notice.
3. Service principle: The warranty period of the product is one to twelve months. During the warranty period, the supplier will repair and replace the parts damaged by quality reasons for free. The parts outside the warranty period will be damaged. Equipment damage caused by human factors of the demand side, and the parts repaired or provided by the supplier are calculated at cost.